API Panel Terms and conditions:

1. All API (Application Programming Interface) are 3rd party Operator Service and depends on operator Services and as per norms of Govt.
2. Cyrus Provide Various APIs / white lable Solutions Like: Recharge, BBPS, Money Transfer, Nepal money Transfer, PANCARD, AEPS, mATM, Bus, Flight, Hotel, Cab, Fastag, Gifts Cards, Plan fetch, operator MNP Fetch, Roffers, DTH customer info, Bill Fetch and many more APIs adding regularly.
3. All API Services are offered by  “Cyrus Recharge Solutions” a Venture of (C4 Group of Companies)
4. Cyrus has provided an Advance Panel to manage all API Services, Settings, Transactions, Integration Kit and Developer Tools Etc.
5. All APIs services works on live mode only if Staging mode available in API Document then you can use that except booking test.
6. Free Technical Support – CYRUS will provide free technical support for any Issue in integration for one year time from the date of Account Activation
7. Client will use the APIs for legal purpose as per the Govt. Rules and Regulations, under Guidance of Banks / RBI / NPCI / BBPS / Regulatory Authorities and Telecom, Travel Service Operators.
8. All disputes arising in regard to any term of this agreement should be settled amicably by parties. Otherwise parties can take option of approaching Court for settlement of dispute. This agreement is subject to the jurisdiction JAIPUR (Rajasthan) only.
9. Order once placed will not be cancelled. Client is liable to pay the complete amount decided in the agreement, and there will be no Refund for any payment.
10. The Products and/or Services offered on CYRUS website consist of Recharge Solution From API, but not limited to, mobile, dth, data card recharge services. The Products and/or Services consist of an internet browser interface data encryption, data transmission, data access, data storage and, if applicable, synchronization software and/or application programming interface access. The Users shall be held responsible for obtaining and maintaining all computer hardware, software and communications equipment that are needed to access the Products and/or Services, and for paying all the chargeable access charges (e.g., ISP, telecommunications) that are incurred while using the Products and/or Services.
11. CYRUS reserves the rights to modify/change any Package cost/margin anytime with prior notification to their customers on API Dashboard News Section. 
12. Cyrus reserves the rights to increase/decrease margin/surcharge on any operator anytime with prior notification to their customers on API Dashboard News Section. 
13. CYRUS also reserves the rights to terminate/suspend any of their customer account on violation of terms, Policies or misconduct, misbehavior, of if found suspect of any fraud or cheating. No refund will be provided in all cases.
14. As per the standard practice we provide Last 30 Days report access and client can export their data backup time to time as we do not take any such responsibility in case of any issue from datacenter. so we advise to take regular report backups if required.
15. In Case if there is any issue with any Services then users can write us mail on care@cyrusrecharge.com
16. Cyrus provide GST Invoices every month for Billing Model P2P and Debit note for P2A Services after 12th of every month and will be available for download any time on panels

Other Terms and conditions:

1. Recharge Operator Services are running on hybrid mode (Direct + Lapu) for maximum margin & maximum uptime.
2. Bill Payments Services are running on BBPS (Bharat Bill Payment System) System.
3. In case of changes in Margins/Surcharges we always provide prior notification on API Panel News section.
4. In case if any downtime in primary API , we have provided a facility to switch to secondary mode, so client can check the margins on that Secondary API and choose to switch for betterment.
5. Secondary mode given to achieve highest success ratio and services works in direct mode to achieve highest success ratio Note:- This is  Additional service provide by Cyrus to API user free of cost and this is not mandatory to use, this is optional services use according to your convenience.
6. Recharge Status will be as follows: SUCCESS / FAILED / PENDING / QUEUE
7. In case if any Trnx status as "Pending" From operator then such trnx gets auto clear and we provide hit on call back URL to client on our API Panel. in case if any trnx is pending for more then 6 hrs and not cleared then write mail to us on care@CyrusRecharge.com.
8. For any technical issue / Transaction Related concerns then you can write Email us at: care@cyrusrecharge.com with CyTranxID / Related Trnx id for that service.
9. in case if any dispute related to any transaction then cyrus team will check and provide valid solution, so client always need to co-operate as these are 3rd party services and need to check to operators end.
10. AEPS/mATM = All Success Transactions amount will be credited in AEPS Wallet as Separate wallet given for the same.
11. AEPS/mATM = Client can use Settlement options for the AEPS wallet either to main wallet or Bank withdrawal (working days only).
12. AEPS/mATM = Minimum Settlement Amount can be Rs. 1 and max 2 Lac For Instant Bank Transfer 24*7. and for More then 2 Lac Settlement process same day min 1 hr to 6 hr time in working days only.
13. AEPS/mATM = Flat Transaction Charges Applicable as Rs. 10+GST For any Bank Settlement 24*7, there is no charge for main wallet Settlements
14. AEPS/mATM = BC Registration or onboard Charges Applicable from operators
15. PAN (UTI) = Clients can buy any no of Tokens after become a registered PSA Agent
16. DMT Transaction works on Bank /  NPCI guidelines and as per their model for surcharges
17. DMT Surcharges list given in API Panel
18. Bus, Hotel, Cab booking  = Margins will be given on Actual Booking Amount or as per terms of Operators.
19. Flight Booking = Margins will be given on Basic Booking Fare Amount or as per terms of Operators.
20. In case if any mistake in balance credit  / Debit or mistakenly refunded any success trnx and company reserve all rights to reconcile any trnx and reverse later. 

Main Wallet Balance Request Process

1. You can make the payment via: Cheque Deposit/NEFT/INFT/RTGS/IMPS Only To add wallet Balance, No Cash Transactions are allowed
2. We do not recommend the payment via Cash Transaction. if any client made by mistake then transaction charges will be applicable as Rs. 100 Per Trnx.
3. Amount Limitation: You can transfer/deposit ranging from Min Rs. 1,000 to Any amount.
4. Balance Update Timing any day time on any working day.
5. Billing will only available with Emergency Trnx Charges on 2nd Saturday, 4th Saturday, All Sundays/Bank Holidays/Public Holidays/Strikes etc.
6. Emergency Trnx (Service Charges) = Flat Rs. 50 for any Amount (Applicable From 01st May 2020)
7. Fund update Requests Generally it take 5 Mins to Max 1 hr time in working Days (Subject to Payment Receipt), In case if Made NEFT/RTGS then it may take time to get update(Subject to Payment Receipt), in case if not undated in that 1 hr then you can write us mail on care@CyrusRecharge.com.
8. We suggest to Get the funds via IMPS / Same Bank Transfer if needed urgent funds to be updated in wallet.
9. Helpline Mail at: care@cyrusrecharge.com for any issues. you will get the revert soon on working hours 11:00 AM to 06:00 PM
10. mail support also available in case if delay in fund approval process

Raise Dispute Process: 

1. API Dashboard > Raise dispute option is given for (Recharge, BBPS Services)
2. Put CyTrnxId for Raise Dispute and put the issue and click on submit button, Recharge status must be "Success"
3. If Operator Ref is available then you can not raise dispute as client need to confirm from Operator anf if operator says not done then clients can write us mail to care@cyrusRecharge.com
4. Recharge (Prepaid, DTH) Transtion must not be later then 3 days from current date, Else we will not be able to provide any resolution
5. Dispute Clearance is an automated process from operator end and may take min 1 hr time to Max 5 days From the date of Raise Dispute
6. Some times operator may not provide operator Ref, so customer can wait for the same or can contact to operator if not provided after time limit.
7. Some Times Operator take more time, then in case if trnx not resolved within 5 days then only need to mail us the Cy Tranx Ids in that format Ex.
8. If having issue with any Service tranx other then Recharge, BBPS then client need to provide us Valid Transaction id and wrte mail to us on care@CyrusRecharge.com

Support Process: